How to handle replies

When leads respond to your emails, you need to act quickly. Here's how to manage replies.

Viewing replies

Go to Replies in the sidebar. This shows all emails that received responses.

Each reply card shows:

• Lead name and company
• Original email subject
• Reply preview
• Sentiment (positive, neutral, negative)
• Timestamp

Sentiment filtering

Use the sentiment filter to prioritize:

• Positive — Interested leads, prioritize these
• Neutral — Need more information
• Negative — Objections or not interested

Focus on positive replies first — these are your best opportunities.

Taking action

Click a reply to see the full conversation. From there you can:

• View the original email you sent
• Read their full response
• Click through to the lead's detail page
• Generate a follow-up draft

Best practices

1. Respond quickly — Reply within 24 hours for positive responses
2. Check daily — Make Replies page part of your routine
3. Update lead status — Move engaged leads to "Qualified"
4. Add notes — Record key information from their reply in lead notes

Sequence auto-pause

When a lead replies, any active sequence for that lead automatically pauses. This prevents awkward automated follow-ups after they've already responded.

You can resume sequences later if the conversation stalls.